Advance Program - Tutorial

31. Usability Techniques for Web-Based Services: Diversity and Technology

Monday, 18:00 - 21:30

Instructors
Steven Pemberton, CWI, The Netherlands
Mark Neerincx, TNO, The Netherlands
Olaf Donk, University of Twente, The Netherlands
Jasper Lindenberg, TNO, The Netherlands

Benefits
You will gain a broad overview of usability techniques and related technologies for creating usable and inclusive Web services. The subject is treated broadly rather than deeply, so that attendees will leave with an understanding of what there is, and where to focus when designing Web services.

Origins
The tutorial is based on a number of earlier tutorials and lectures, which have been brought together and unified for CHI 2000.

Features

• Internationalization
• Universal accessibility and design for all
• Use of Web technology for structuring, internationalization and accessibility
• Individualization
• Specification Techniques

Audience
This tutorial is for people who wish to obtain a broad overview of usability techniques and methods for the Web. Experience with using the Web is expected, but not with creating web sites.

Presentation
The tutorial will consist of a series of short lectures, punctuated with a paper exercise.

Instructors
All the presenters are members of a team working together on a project Uwish: Usability of Web-based Information Services for Hypermedia. The team was originally selected to represent the many sub-areas of usability and the Web, and therefore are responsible for their own area of expertise in the tutorial.