Advance Program - Tutorial

28. Designing Usable Mobile Services

Monday, 08:30 - 17:00

Instructors
Anne Kaikkonen, Nokia Research Center, Finland
David Williams, Motorola UK Research Center, UK

Benefits
You will learn about the characteristics of the mobile environment. You will get hands-on experience of how to design and evaluate the services for mobile phones. Moreover, you will acquire understanding on how the usability process and tools can be used in mobile service development to make easy-to-use mobile services.

Origins
This tutorial is new for CHI 2000.

Features

• How mobile service usage differs from using the same service built for web
• How to select the right features for mobile service
• Eight steps of developing easy to use services for mobile use
• How to evaluate the mobile services

Audience
Anybody interested in mobile devices and mobile service development, including usability specialists, user interface designers, engineers, and marketing oriented people. Appropriate for beginners and experienced usability professionals interested in mobile service development.

Presentation
Introductory lecture about the characteristics of mobile phones and how they are used. Brief segments of lectures and group works.

Instructor
Anne Kaikkonen has been the human factors specialist at Nokia Research Center since autumn 1998. She acquired a M.Sc. in Psychology from Helsinki University in 1994. Before Nokia she worked as Usability Specialist at ICL Personal Systems and Fujitsu Computers from 1994 to 1998. During 1990 to 1993 she worked at the University of Helsinki in research projects concerning traffic psychology and social psychology. David Williams is the lead human device interaction researcher in Application Research in Motorola Research Center in the UK.