Advance Program - Paper

User Experience in E-Commerce

Wednesday, 11:00 - 12:30

• Enriching Buyers' Experiences: The Smartclient Approach
  Pearl Pu, Boi Faltings EPFL

• Quality is in the Eye of the Beholder: Meeting Users' Requirements for Internet Quality of Service
  Anna Bouch, University College London
  Allan Kuchinsky, Nina Bhatti, Hewlett Packard Labs

• What Makes Internet Users Visit Cyber Stores Again? Key Design Factors for Customer Loyalty
  Jungwon Lee, Jinwoo KimYonsei University
  Jae Yun Moon, New York University